RESERVATION POLICY

The Mooswa Resort opens for the season in April/May and close for the winter in mid to end of October. Arbutus Caabins are open year round.
Spring and Fall Season: minimum 2 night bookings, minimum 3 night bookings required for long weekends
Preference will be given to weekly bookings during prime season (July-August)
50% deposit required at time of booking, remaining balance to be paid upon arrival
In place of a security deposit, credit card information must be provided upon arrival or during your stay.
Check in is after 4:00 pm on day of arrival. Please notify us if you will be arriving after 6:00 pm. Check out is prior to 11am on day of departure. Due to the limited time to clean rooms during prime season, we cannot allow late departures.
All of our accommodations are non-smoking. No smoking is allowed in the pool courtyard.
As of 2021, the Mooswa Resort is Pet Free. No pets are allowed in the pool area. Arbutus resort has 2 pet friendly cabins for small, non-shedding dogs. ( #328, #332 - pet cleaning fee of $75 will be applied). Any violations will be charged a $200 pet cleaning fee.
The Mooswa Resort & Arbutus Cabins are family oriented Resorts. Quiet times are enforced between 11:00 pm and 8:00 am.
Renters will cover repair or replacement costs of any damage incurred by them or their guests during their stay.
Please report spills and accidents to management as soon as possible so cleaning and repair can take place in a timely manner.
The Mooswa Resort and Arbutus Cabins are not responsible for any lost or stolen articles, or for any injuries incurred through carelessness on the property.
The pool is available for registered guests only. We ask guests to provide their own pool towels. Pool hours are from 9:30 am to 9:00 pm daily, or at owner's discretion. Pool opens mid June and closes mid September, weather permitting. To protect the pool from contamination and possible closure, all babies/infants must wear rubber pants overtop of swim diapers.
Please wash all dishes, ensure all supplies are back in your room, and take out garbage & recycling prior to checkout - $50.00 additional fee, if not observed. Garbage dumpsters are located beside the resort on Mooswa Dr. and recycling drop off located at end of Ta-Wa-Pit Drive.

Cancellation Policy

Due to our short operating season, we require 60 days notice to cancel a reservation.
Less than 60 days notice will result in a full forfeiture of your deposit
Full payment of reservation is required, if cancelled within a week of arrival.
All cancellations are subject to a $75 cancellation fee
Guests are responsible for the original length of their booking. Late arrivals or early departures will be charged for the entire reservation.

Guest Amenities

All units include bedding, 6-8 ( depending on size) bath and hand towels, washcloths, 2 tea towels and a dishcloth. We provide liquid dish and dishwasher detergent, soap, shampoo, conditioner and a blow dryer.
Each unit has its own patio set, propane BBQ, and satellite tv. Internet service is poor so only limited wifi is available.
In an effort to be more environmentally friendly, we will not be doing daily towel service. Instead, we will do a cabin check midweek to replace towels, if needed. We encourage you to hang up your towels to reduce the amount of water and detergent needed to clean towels daily.
If needed, towels can be exchanged at the office between 10:30am - 12:00 am, or 2:00pm - 4:00 pm daily
All of our units have fully-stocked kitchens including: full-size range, microwave, fridge, dishwasher, toaster, pots, frying pans, dishes, cutlery, utensils,10-Cup drip coffee maker, kettle, teapot, salt, pepper, sugar, a small jar of coffee for your first few pots.
Window air conditioners are installed in each unit to help keep you cool during our hot summer months
All units have fire pits, except our south facing suites (Willow, Maple & Ash) There is an additional fire pit for these units by the playground.
Heated outdoor pool will be open for guest use starting mid June and closing mid September (weather permitting).
Kids playground conveniently located in courtyard area.